After-action reviews (AARs), lessons learned, and review articles are starting to be released about how various incident management systems were implemented and challenged during the COVID-19 response.
This article in the journal Health Security summarizes perspectives from several state/local officials in the United States, such as how their Incident Command System (ICS) conflicted at times with approaches used by external consultant agencies or policy-maker offices which became more involved in response as the emergency prolonged.
What was your experience with incident management in a protracted public health emergency? What challenges did your agency face, and how will it organize its response differently in the future?